EbixCash Global Services

Cutting-Edge Solutions for Modern Healthcare Challenges.

Healthcare thrives on precision and compassion, and so do our services. Our services are the heartbeat behind the scenes, ensuring smooth check-up bookings, effortless coordination across departments, and expert consultations without the wait. Need to manage patient drop-offs or handle digital healthcare campaigns? We’ve got you covered. We’re reshaping healthcare operations, making sure that all your business processes have a healthy and steady pulse.

Prescribing Success for the Healthcare Industry with Our Innovative Solutions

Our healthcare solutions enhance both patient care and operational efficiency, optimizing every interaction for maximum impact.

Patient Interaction Services+

From booking appointments and health check-ups to handling inquiries and interdepartmental coordination, we ensure smooth, reliable communication. Outbound support includes managing dropped calls, booking appointments, assisting with queries, and providing digital and web support for a seamless patient experience.

Call Center Optimization +

We pinpoint inefficiencies and implement strategies to boost call center performance, ensuring client confidence and improved service delivery.

Revenue Center+

Our lead management systems and healthcare campaigns drive growth, partnering with clients for targeted, effective campaign execution.

Patient Engagement Solutions +

We optimize the patient journey, focusing on accessibility and ease, ensuring every interaction is effortless and efficient.

Business Process Optimization +

Through automation, analytics, and digital marketing, we enhance operational agility, driving smarter, more streamlined processes.

Digital Innovation +

Our progressive solutions integrate front and back-office operations, delivering efficiency and cost-effectiveness without compromising quality care.

Our Impact on the Healthcare Industry

Our impact on the healthcare industry speaks volumes through the results we deliver. We've successfully reduced employee attrition by fostering a supportive work environment while ensuring prompt backfilling to keep operations running smoothly without disruptions. By lowering call abandonment rates, we've made sure patients receive timely support, and with reduced average handling times (AHT), our teams are more efficient, allowing for more focused patient interactions. We've also boosted agent occupancy through smart resource allocation, ensuring every moment is maximized for productivity. These achievements not only refine operations but also enhance the overall patient experience, driving meaningful improvements in healthcare services.